Pros
Once I was working with customers the job was manageable. Helping others solve problems is the reason we do this job. Make people happy and make sure that mission critical devices work 99.99% of the time.
Cons
By far the cheapest and saddest company I have ever worked for. In my first 3 weeks I saw 5 people get "laid" off. This company only has 25 people MAX working for them. I worked past my 6 month probation period to finally get my benefits. I have 2 kids and a wife. My daughter has asthma yet I never received my medical benefits. After a few more months I had to quit and find a "real" job. This company worked while other companies would take holidays off. If you work here don't expect paid holidays/vacations/sick time. If you value your family's health, paid time off and a sick-day from time to time. DO NOT WORK HERE.