Management - Senior Account Executive Yelp Employee Review

1.0
3 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Pay, benefits, commission, work-life balance

Cons

Management, pressure, bullying, lack of resources

avatar
Yelp Response
1y
We appreciate your feedback, and we're sorry to hear that your experience on our team was anything less than what you had hoped for, especially when it came to your experiences with your managers. That's not the experience we're striving for. Folks interested in leadership must go through two different programs before being selected to become people leaders. The Manager Development Program (MDP) is a classroom-based curriculum designed to teach the fundamentals of the manager role. Candidates who successfully pass MDP then need to earn a spot in our Coaching Development Program (CDP). This is a 3-month, on-the-job training. After candidates show they can coach and operate according to our standards, they can apply to be a manager. We invite you to share further details about your experience by emailing employeefeedback@yelp.com. We strive to create a consistent and positive leadership experience across the board. We appreciate your help with those efforts!

Explore other reviews about Yelp

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Nice people. Good perks and colleagues treat you with respect

Cons

Workload can be overwhelming and software a bit outdated

1
2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Lots of communication with management - depending on the manager of course.

Cons

Being an AE at a company like Yelp is not easy. You have to have the work ethic and the ability to be able and willing to cold call, be hung up on, say the same things over and over again.

avatar
Yelp Response
9h
Thanks for your feedback! As you mentioned, the Account Executive role isn't easy, which is an expectation we go to great lengths to set during our interview process, as we don't want to spring any surprises on folks on day one. Cold calling is a tough task with a high volume of rejection, not just at Yelp, but at any company. Business owners receive tens of calls per day from salespeople pitching various services, so we fully expect their initial reaction to be 'no'. Where Yelp differentiates itself is through our comprehensive training curriculum and ongoing management coaching. We teach our Account Executives to handle this rejection by remaining persistent without being pushy, focusing instead on providing genuine value to the business owners they speak with. We appreciate your feedback and wish you the best in your next role.
See reviews by: Helpful|Rating|Date|All