Glorified aggressive telemarketing and harassment of small business owners - Account Executive Yelp Employee Review

3.0
24 Oct 2014
Recommend
CEO approval
Business outlook

Pros

Benefits are great, cafe and loaded kitchen on site, great parties and perks.

Cons

The territory distribution system, racists, and frat boy mentality among managers. On a floor of 70+ sales people only two were African American until one was fired during training although he was selling well. Favoritism and being very flirty will get you a good territory. Unfortunately, the territories you get have all been worked to death and the business owners will be so annoyed they will literally threaten you. You will be harassing the same people over and over despite them not being able to buy due to economic reason- for example, a few businesses I was calling went out of business and I was still forced to call them up until they closed their doors and in the meantime I lost on other good leads- well actually, their inventory is no organized and they bought many fake listings that show up on your pipeline. You will literally call everyone who has ever has a yelp page and harass them until they buy. My territories were very strange- one was a total loss, a very very poor area (well known through out, actually a skid row) and the other was a bit better, and I made large sales there. It really doesn't take much talent as they would have you think to make sales- IF you get a healthy territory with inventory then you'll make sales easily. The problem is inventory is NOT always available and combined with a horrible territory and 60+ closed/fake businesses in your pipeline you are doomed. You will burn out quickly unless you are making target every month. Sounds like a great job and it can be, but it is in no way creative and you literally do the same thing every day. Every day. One of the WORST jobs I've had to endure. The HR lady Taylor really sold me on the job. I am very grateful to have gone through their training which WAS fantastic but has since changed to cycle through sales reps more quickly.

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Pros

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Cons

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2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Lots of communication with management - depending on the manager of course.

Cons

Being an AE at a company like Yelp is not easy. You have to have the work ethic and the ability to be able and willing to cold call, be hung up on, say the same things over and over again.

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Yelp Response
9h
Thanks for your feedback! As you mentioned, the Account Executive role isn't easy, which is an expectation we go to great lengths to set during our interview process, as we don't want to spring any surprises on folks on day one. Cold calling is a tough task with a high volume of rejection, not just at Yelp, but at any company. Business owners receive tens of calls per day from salespeople pitching various services, so we fully expect their initial reaction to be 'no'. Where Yelp differentiates itself is through our comprehensive training curriculum and ongoing management coaching. We teach our Account Executives to handle this rejection by remaining persistent without being pushy, focusing instead on providing genuine value to the business owners they speak with. We appreciate your feedback and wish you the best in your next role.
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