Pros
Some nice coworkers, paid time off ,employee discounts at all stores, if lucky you can meet a celebrity
Cons
This is review for year of 2013. Where do I start ? just awful, blood sucking, abusive, micromanaging, back stubbing, manipulative management. The "spa" is a tiny place with small front desk, three loungers, four massage chairs and cabinet with a sink. Everything is cramped, hard to move around without bumping into others. Chicago location is dead, we were working for minimum wage, no health benefits . Since the numbers were so low, upper management decided that everyone must stand at all times trying to bring clients in or at least sell some low quality neck pillows or lotions. Only two 15 min sitting breaks were allowed plus 30 min lunch. What they didn't get was, that terminal 5 where we were located is international, only about 15 flights per day, travelers often didn't speak any english . Performing occasional chair massage was easy, but try to be a nail tech at Expresspa ! Mani and pedi are done in loungers. Thats right there is no mani pedi stations ! so nail techs need to bring water from sink to the lounger in an ugly orange, plastic container and let the client soak, awesome. We were yelled at for not cleaning good enough, folding towels good enough, dusting, mopping floors good enough. Many people left from such abusive environment. Those who didn't have a direct deposit waited for their last check three months, no response from corporate after many phone calls.