A disturbing strategic move when it comes to product support - Technician Xerox Employee Review

2.0
8 Aug 2010
Recommend
CEO approval
Business outlook

Pros

Some very technically savvy colleagues, challenging work, a significant amount of freedom and self-direction, and some very helpful product documentation.

Cons

Employee morale is incredibly low to the point that it has caused burnout. Cutting corners means making life even more difficult for permanent employees. Further irritation comes from having to fully train new contractors every year, or else they'll have to clean up after them. The only reason turnover hasn't been much of a problem is because most of the technical workforce is nearing retirement age.

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5.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture and Xerox direction is excellent

Cons

Print industry is a little challenging

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very professional and reputable company

Cons

Workload and expectations of employees was totally unreasonable.

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