Pros
Friendly colleagues who oftentimes want the best for the company and their team. Customer-focused environment. There’s a culture of community and giving.
Cons
This company is going through a transition. While there are more customers than in the past, there has not been an equal increase in revenue due to energy efficiency initiatives and other factors. As a result, Xcel is being conservative with compensation and is not creating new full time roles to adjust for the new workload. Instead, corporate is relying more and more on contractors and/or giving more work to its existing employees. As a result, it’s hard for contractors and interns to move into full time roles, and the full time employees are getting burnt out by the extra workload. To make matters worse, new systems are purchased “off the shelf” instead of being customized to the business. As a result, the systems don’t communicate with each other which creates the need for manual processes to be used. This bogs down employees with extra work and often creates confusion and communication issues between departments.