Temp and stay a temp or leave - Customer Service Representative Xcel Energy Employee Review

2.0
15 Dec 2011
Recommend
CEO approval
Business outlook

Pros

Most jobs outside of the call center pay well with Xcel and they have a very high retention rate it seems.

Cons

The call center is a revolving door job and the management seems to be OK with that. They pay the new employees 10.00/hr and hire on as a temp so no benefits. They told me that if I reached all my goals after 6 months of employment that I could take a test and receive benefits and become full time. I blew all of my goals away and was told that benefits and full time was on hold indefinitely. The quarter before Xcel had revenue of just over 8 billions dollars. I can't imagine that their lowest paid employees cannot get an extra dollar an hour and some benefits.

Explore other reviews about Xcel Energy

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great, Lots of opportunity within,

Cons

You have to drive to downtown Denver

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Standard methods, cloud infrastructure, and reliance on in house staff over contractors makes it very easy to implement safe, fast, consistent changes. You will be valued as a human and you will have a voice within this company. You can make a career here. Your coworkers and immediate leadership are all talented and intelligent individuals who actually know how to do the same work you are doing.

Cons

AI rollout and unevenly applied hybrid work made things difficult for employees with disabilities and those that lived far from office who had traditionally worked remote or for tasks that do not lend themselves well to AI overhead

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