No care with billing or the level of upsetting customers - Freight Classification Specialist XPO Employee Review

3.0
8 Apr 2016
Recommend
CEO approval
Business outlook

Pros

I'm a Freight Classification Specialist and I love my job. My pay has actually gone up since XPO bought out Con-Way Freight.

Cons

The cons that I have are with the other departments with our company and the way they are not getting any help for our CSR's. After they closed a certain terminal near us, we had way more freight than what we thought we were going to have. And yet, XPO still wants the CSR's, Personnel and even our Service Center Manager to make sales calls. However, they have not hired any more CSR's, supervisors OR drivers. Customers are getting so upset because 1) We can't make the appointments scheduled to deliver their freight 2) We do not get to our customers on time to pick up freight and 3) Our centralized billing overseas is making mistakes upon mistakes upsetting customers once they receive their final bill.

Explore other reviews about XPO

5.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great pay great management great team.

Cons

I have no cons at all

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have enjoyed my time with XPO and appreciate the opportunities the company has provided for both personal and professional growth. The team environment is supportive, and I've had the chance to build strong relationships with coworkers and customers over the years. One of the things I value most is that hard work and dedication are recognized. Every day brings new challenges, which keeps the job interesting and allows me to continue learning. Leadership encourages employees to find solutions and work together to provide excellent customer service. Like any large company, there are busy periods and opportunities for improvement, but overall, XPO offers a solid career path, competitive benefits, and the chance to make a real impact. If you're someone who enjoys a fast-paced environment and is willing to put in the effort, XPO can be a rewarding place to build a career.

Cons

The transportation industry is constantly changing, so employees need to be adaptable and able to handle shifting priorities. Workloads can be demanding at times, but the teamwork and customer relationships make it rewarding

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