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      Wrike

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      Wrike reviews

      Amazing Company Culture - Customer Success Manager Wrike Employee Review

      5.0
      31 Aug 2020
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Culture is very community oriented! - Snacks in the office, dogs in the office, gym onsite, great perks! - Open transparent communication between the CSO org - Progressive Mentality, work from home once a week, flexible work schedule, get your work done mentality. - If you have worked in more old school mentality jobs, this place will be amazing, If you have high standards based on previous tech experience and haven't had 0 perks, you may feel different. I am someone that has had horrible roles in the past, so this is a great company and something I am very grateful to be apart of after those experiences.

      Cons

      - Product is very tricky, lots of information to absorb - Training is kind of dry, but in the works of fixing this. - Seems like some of the Org isn't as satisfied with the working environment, this probably depends on the role you have and leadership

      avatar
      Wrike Response
      5y
      Thank you for your feedback. We take so much pride in our awesome company culture, and are glad you’ve enjoyed being a part of it. We are passionate about doing the best work of our lives, which includes taking a look at all of our processes and striving for continuous improvement. Feedback like yours will help us with our goal of continuing to make Wrike a great place to work.

      Explore other reviews about Wrike

      5.0
      17 Dec 2025
      Sr customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive Management: Leadership is approachable, transparent, and genuinely invested in employee growth and success. Regular feedback and open communication foster a positive work environment. Collaborative Team: The team culture is highly collaborative, with colleagues who are both talented and willing to help. There’s a strong sense of camaraderie and shared purpose. Positive Workplace Culture: Wrike promotes a culture of inclusivity, innovation, and continuous improvement. Employee well-being and engagement are clearly prioritized. Industry-Leading Product: The product itself is robust, flexible, and consistently evolving to meet customer needs. It’s rewarding to represent a solution that delivers real value to clients.

      Cons

      Structured Oversight: At times, there is a high level of oversight and process adherence, which can limit autonomy in decision-making. While this ensures consistency, it may occasionally slow down innovation or responsiveness. Limited Training on Procurement Processes: There is a noticeable gap in training related to the procurement process, which can create challenges during customer renewals. Enhanced resources and clearer guidance in this area would help streamline operations and improve the overall customer experience.

      avatar
      Wrike Response
      3mo
      Thank you for taking the time to share such thoughtful feedback and for recommending Wrike. We’re very happy to hear your positive experience with supportive leadership, collaborative teams, our culture, and the product itself. We also appreciate your input on the level of oversight and the need for more training around procurement. Insights like these are valuable as we look at how to balance structure with autonomy and where to deepen enablement for our customer-facing teams. We’re glad you’re here and contributing to our customer success organization. If you have further feedback, please feel free to contact your manager or HR. Thank you, Mackenzie, HRBP
      4.0
      15 Jun 2026
      Sales acount manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Had a good Work life balance

      Cons

      Had a constantly changing book of business

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