Cool product and good colleagues - Customer Success Manager (CSM) Wrike Employee Review

4.0
25 Nov 2025
Recommend
CEO approval
Business outlook

Pros

-Wrike is one of the coolest and most efficient work management tools to use. -There are many talented people, and you can get a lot of inspiration from them. -There is strong potential for personal growth. -Your contribution is appreciated, especially if you communicate and present your impact clearly to your manager.

Cons

-There is sometimes confusion around management’s direction, which makes it difficult for individual contributors to keep up. -Wrike shares best practices for using the product, but these are not always adopted internally by the Wrike team itself. ( You feel frustration ) -It can be challenging if you are allocated to a customer pool with high churn, as this will still be counted against your performance. (Manager might understand you but the low number will lead to your bonus reduction anyway) -Advice from management can sometimes be less effective when your customers are non-English speakers or from outside North America, as the senior management perspective is often centered on traditional North American customers.

Explore other reviews about Wrike

5.0
17 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Supportive Management: Leadership is approachable, transparent, and genuinely invested in employee growth and success. Regular feedback and open communication foster a positive work environment. Collaborative Team: The team culture is highly collaborative, with colleagues who are both talented and willing to help. There’s a strong sense of camaraderie and shared purpose. Positive Workplace Culture: Wrike promotes a culture of inclusivity, innovation, and continuous improvement. Employee well-being and engagement are clearly prioritized. Industry-Leading Product: The product itself is robust, flexible, and consistently evolving to meet customer needs. It’s rewarding to represent a solution that delivers real value to clients.

Cons

Structured Oversight: At times, there is a high level of oversight and process adherence, which can limit autonomy in decision-making. While this ensures consistency, it may occasionally slow down innovation or responsiveness. Limited Training on Procurement Processes: There is a noticeable gap in training related to the procurement process, which can create challenges during customer renewals. Enhanced resources and clearer guidance in this area would help streamline operations and improve the overall customer experience.

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Wrike Response
2mo
Thank you for taking the time to share such thoughtful feedback and for recommending Wrike. We’re very happy to hear your positive experience with supportive leadership, collaborative teams, our culture, and the product itself. We also appreciate your input on the level of oversight and the need for more training around procurement. Insights like these are valuable as we look at how to balance structure with autonomy and where to deepen enablement for our customer-facing teams. We’re glad you’re here and contributing to our customer success organization. If you have further feedback, please feel free to contact your manager or HR. Thank you, Mackenzie, HRBP
1.0
25 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Strengthen transparency and consistency in communication, particularly around job security and performance expectations

Cons

I was at the company for a year and only met my department executive once. There’s basically zero communication between departments, and that disconnect slows everything down, especially between marketing and sales, and it’s why the company will never be on the same level as other project management platforms. The lack of accountability and communication at the top just turns into laziness across the whole company. They’re way too focused on AI, and I honestly don’t think they’ll be able to use it effectively before they’re forced to sell to private equity. There is one executive in the GTM department who is extremely controlling and unprofessional everyone says it, and multiple people have had to leave the department or switch even leave the company because of him. People get dragged into projects that have nothing to do with their job, and executives have admitted they’re replacing U.S. employees with cheaper international hires. If they keep doing this, cutting employees and relying on AI, the company is only going to keep declining.

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