Soul Destroying - avoid - Retail Sales Designer Wren Kitchens Employee Review

1.0
8 Apr 2024
Recommend
CEO approval
Business outlook

Pros

- The pay can be good - Good people management within the showroom - Great team within showroom

Cons

- Working every single weekend and bank holiday - Long hours which cut into any form of social life - Rotten business culture from head office, they want you to always know they have control over you, your pay and job stability - Designers are seen as scapegoats for 'errors' and made to pay out of commission. Free issue system takes large chunks of pay from designer commission - High commission threshold, which goes up with minimum wage increase so you see no real pay rise. - Constant fear within job security - A week's training in head office where you do not actually learn much about the role. You hear stories of how they monitor your hotel rooms - an utterly demoralising week to welcome you to the business. - Head office are ruthless, they say people buy from people. Wren need to understand that people buy from companies who treat their employees with dignity - Zero benefits for maternity/paternity many female employees in the showroom saving to have children as Wren have zero benefits - Cameras in the showroom monitoring your every move - Micro management to the max as the company is not performing as well during the cost of living crisis - Overworked staff at head office you can sense when communicating with them

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Wren Kitchens Response
1y
Thanks for sharing your detailed feedback! We really appreciate your positive comments about the good pay, people management in the showroom, and the great team dynamics you experienced. However, we’re really concerned about the issues you’ve raised regarding work-life balance, company culture, management practices, and job security. We take these seriously and are sorry that this has been your experience. Your thoughts on high commission thresholds, handling errors, training, lack of benefits, and micromanagement are noted. We want to create a supportive and fair workplace, and your feedback will help us tackle these concerns. If you’d like to chat more about your experiences or share additional details, please reach out at LetsTalk@WrenKitchens.com. Your insights are key as we work to improve our work environment and better support our employees. Thanks for bringing this to our attention!

Explore other reviews about Wren Kitchens

5.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I’ve been with Wren Kitchens for about a year now, and my experience has been nothing but positive. The company continues to grow and expand, which creates great opportunities to learn new things and develop professionally. The environment is very collaborative and supportive. There’s a great balance of autonomy in your role while still having the support of teammates and management when needed. My manager has been especially great at providing coaching, guidance, and encouragement that has helped me continue to grow in my role. The benefits are also very competitive, and I really appreciate that there are multiple options available so you can choose the plans that best suit your lifestyle and needs. The PTO offering is competitive as well, which makes it easier to maintain a healthy work-life balance. Overall, it’s been a rewarding experience working for a company that values development, teamwork, and continued growth.

Cons

None that I can think of!

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Wren Kitchens Response
3mo
Hello, thank you for taking the time to leave such a thorough and thoughtful review of your experience with Wren! It's so great to hear that your time with the company has been so positive and that you've found the environment supportive and full of opportunities to grow. We're also pleased to hear that the benefits and PTO offerings have helped to support a healthy work-life balance. It's especially encouraging to hear that the support and coaching from your management team have helped you develop in your role. Thank you again for your feedback and for being part of the Wren team, we wish you success in your role!
1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

None - the company was run out of the UK HQ and had no real marketing function

Cons

Many and they filed for Chapter 7 bankruptcy in August 2026

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