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      Wren Kitchens

      Engaged employer

      Wren Kitchens reviews

      High turnover, stats driven culture, poor communication - Customer Service Representative Wren Kitchens Employee Review

      2.0
      24 Feb 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      •Warm, comfortable offices •Tea ladies are genuinely lovely •Cheap, convenient canteen lunches •Sociable environment if you are younger, plenty of people around your age •Part time flexibility (this worked well for me) •Quarterly bonuses exist and some discretion is sometimes applied when targets are clearly unrealistic

      Cons

      •Disorganised structure in Customer Service, frequent changes to roles and reporting lines •High staff turnover, and it is easy to see why •Management instability, managers moved around often, sometimes demoted •Culture feels heavily stats driven and one size fits all, even when roles are different •Targets and review scoring can be inconsistent, managers may acknowledge targets are not realistic but you are still marked down officially •Harsh approach to sickness absence in my experience, even when illness is genuine and evidence is available •Poor communication after dismissal, told you can get in touch but then no reply (even after a month)

      avatar
      Wren Kitchens Response
      3mo
      Hello, thank you for taking the time to provide such detailed feedback. We’re pleased to hear that you valued the working environment at The Nest, the flexibility, and social atmosphere. We also recognise the concerns you've raised regarding structure, communication, performance targets and leadership consistency. We take this feedback very seriously and if you’re willing, we’d encourage you to contact us directly at LetsTalk@Wrenkitchens.com so we can understand your experience in more detail and address these concerns properly. Thank you for being a part of Wren and we wish you the best in your future.

      Explore other reviews about Wren Kitchens

      5.0
      12 Mar 2026
      Hr advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      I’ve been with Wren Kitchens for about a year now, and my experience has been nothing but positive. The company continues to grow and expand, which creates great opportunities to learn new things and develop professionally. The environment is very collaborative and supportive. There’s a great balance of autonomy in your role while still having the support of teammates and management when needed. My manager has been especially great at providing coaching, guidance, and encouragement that has helped me continue to grow in my role. The benefits are also very competitive, and I really appreciate that there are multiple options available so you can choose the plans that best suit your lifestyle and needs. The PTO offering is competitive as well, which makes it easier to maintain a healthy work-life balance. Overall, it’s been a rewarding experience working for a company that values development, teamwork, and continued growth.

      Cons

      None that I can think of!

      avatar
      Wren Kitchens Response
      3mo
      Hello, thank you for taking the time to leave such a thorough and thoughtful review of your experience with Wren! It's so great to hear that your time with the company has been so positive and that you've found the environment supportive and full of opportunities to grow. We're also pleased to hear that the benefits and PTO offerings have helped to support a healthy work-life balance. It's especially encouraging to hear that the support and coaching from your management team have helped you develop in your role. Thank you again for your feedback and for being part of the Wren team, we wish you success in your role!
      1.0
      23 Jun 2026
      Measure technician
      Recommend
      CEO approval
      Business outlook

      Pros

      None - the company was run out of the UK HQ and had no real marketing function

      Cons

      Many and they filed for Chapter 7 bankruptcy in August 2026

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