Psychologically draining and traumatic experience - Interior Designer Wren Kitchens Employee Review

1.0
1 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Modern, clean, and visually appealing office environment.

Cons

1.Extremely unprofessional management and a lack of basic respect toward designers. Ignoring issues, no essential explanation about layouts, no given clients. 2.No consistent onboarding or structured training during working with clients. You are expected to remember a huge amount of detailed information and be highly experienced. At the same time, you are required to make sales, but without that knowledge, professional performance is impossible. 3.Designers are treated as replaceable; high turnover is normalized. 4.Conflicting expectations: you must attract clients, create full designs, and close sales, while being discouraged from spending time on non-converting clients — even though around 98% of visitors do not make a purchase. 5.Lowest hourly pay until an unrealistic sales threshold is reached before any commission is earned. 6. Very few quality leads; genuinely interested clients can be reassigned minutes before scheduled appointments. 7. Frequent technical issues (non-functioning computers and printers, slow or unresponsive IT support). No your own place to work. 8. Overall, the role is highly stressful and damaging to mental well-being.

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Wren Kitchens Response
4mo
Hi there, thank you for taking the time to leave us a detailed review and share your concerns. We take your concerns very seriously and would really appreciate the opportunity to hear about your experience in more detail. If you're willing, please reach out to us at LetsTalk@wrenkitchens.com to discuss this further. Thank you for your time at Wren and we wish you success in your future endeavors.

Explore other reviews about Wren Kitchens

5.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I’ve been with Wren Kitchens for about a year now, and my experience has been nothing but positive. The company continues to grow and expand, which creates great opportunities to learn new things and develop professionally. The environment is very collaborative and supportive. There’s a great balance of autonomy in your role while still having the support of teammates and management when needed. My manager has been especially great at providing coaching, guidance, and encouragement that has helped me continue to grow in my role. The benefits are also very competitive, and I really appreciate that there are multiple options available so you can choose the plans that best suit your lifestyle and needs. The PTO offering is competitive as well, which makes it easier to maintain a healthy work-life balance. Overall, it’s been a rewarding experience working for a company that values development, teamwork, and continued growth.

Cons

None that I can think of!

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Wren Kitchens Response
3mo
Hello, thank you for taking the time to leave such a thorough and thoughtful review of your experience with Wren! It's so great to hear that your time with the company has been so positive and that you've found the environment supportive and full of opportunities to grow. We're also pleased to hear that the benefits and PTO offerings have helped to support a healthy work-life balance. It's especially encouraging to hear that the support and coaching from your management team have helped you develop in your role. Thank you again for your feedback and for being part of the Wren team, we wish you success in your role!
1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

None - the company was run out of the UK HQ and had no real marketing function

Cons

Many and they filed for Chapter 7 bankruptcy in August 2026

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