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Worldwide Flight Services

Engaged employer

Customer Service Agent - Customer Service Agent Worldwide Flight Services Employee Review

1.0
27 Sept 2016
Recommend
CEO approval
Business outlook

Pros

Easy interview if you are looking for a job Comparable starting pay to other air service agencies and airlines

Cons

This is a third party agency that contracts the agent work out TO certain airlines, so whichever airline you are assigned to, you are working for the agency, not the actual carrier. So you don't get the health, dental, and travel that your assigned carrier's real employees get. Management constantly changing their mind: They choose a carrier (team) that they want you on, and send you to four day training. At the end I had to take a written test which I barely failed. First the WFS managers said it's not the end of the world, then next day the call and tell me that I have to be reassigned to another group (team/airline), then on the day I was supposed to start, they let me go! When I asked about the reassignment, they said they forgot that other team was already filled. Have to wait six months to get health and dental.

Explore other reviews about Worldwide Flight Services

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I’m bring considered for a part time position at ALB I intervied with Brendan Schulte abd found him to be extremely professional! Thank you , James Morotti

Cons

None whatsoever. The company provides outstanding service and prides itself on that

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Worldwide Flight Services Response
1w
Thank you for taking the time to provide feedback. We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please email NAComms@wfs.aero.
5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Tammy Collor is respectful, calm always communicate with me she had that terminology to be the best general manager of all time. Plus Dee for WFs was great person with the personality of showing me training me, teaching me things with the great communication with the respectful knowledge, and craft that Tammy Collor, and Dee have that shows to me, but to other people is fantastic I would love for both of them Tammy Collor, and Dee get knowledge and raise and a bonus of what they do for us plus for the company

Cons

There’s no issue with everybody being respectful

avatar
Worldwide Flight Services Response
1mo
Thank you for taking the time to provide feedback. We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please email NAComms@wfs.aero.
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