1y
Hi,
I'm happy to see that you have been able to meet fun and interesting people. That's exactly what we aim for and thanks for your support in making that happen.
I also understand not everything is great, based on your review. In case you are still active, please know you can always reach out via our community platform. I'd like to respond to your advice to give some additional context.
1) Guides should be able to set cash as a payment option.
This is something we will not implement. We're doing a lot of customer research and many travellers prefer to pay digitally for their experience, just like they book a taxi with Uber. Tips can still be cash, that's very common and totally fine.
2) Reevaluate Commission Rates
We carefully evaluate commission rates every year. The last time we made a change, we have also made sure that the payout to hosts would not be impacted. This commission rate goes a really long way, in terms of marketing campaigns to attract customers, building new functionality on the platform, adding new cities and proving support to hosts.
3) Transparent Pricing
The service charge helps to run Withlocals and goes towards payment fees, cancellations and customer support. We've tested different solutions and settled on the current version.
4) Faster Payments to Guides
Paying out to hosts all over the world is not an easy task. We're using different platforms to make this happen. We are not running a secret hedge fund to do something else with your money. It's in the interest of both you and Withlocals to make sure you are happy and we'll go faster where we can.
Thanks again for your feedback and I hope our paths will cross again. All the best!
Matthijs
CEO Withlocals
