*Was* perfect. I miss how it was, I was in love. - Support Agent Wise Employee Review

2.0
29 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Good pay, good company with lots of queer people. Tons of moveup opportunities. Was literally perfect until the company went public and stockholders ruined it. Benefits were amazing, you could call out as much as you wanted as long as you had the pto -- which was 7.8 pto and 4 sick hours per pay period. So you got lots and could take mental health days literally anytime with no one judging you.

Cons

Now that stock is public, the new big ones in charge have decided that this job is just a waste of money. They cut spending on the location, food, meetings, and you. Theres no more salary raises or considerations, and theyre ACTIVELY squeezing your role and making it panic-attack inducingly stressful to try to get you to leave so they can replace you with cheap outsourced labor from india who ISNT qualified to do a job this f*cking crazy and specific. Get in and move up fast, but good luck because as good as your teamleads will be to you, the stockholders will always have a new unrealistic demand that is literally impossible to achieve and will suck your soul out. As another example, we used to be able to do upwards of 30+ cases in an HOUR perfectly. When I left, they f*cked our tooling so bad with cheaper options that the best anyone could possibly do was 2 an hour. This company has some SERIOUS communication and production problems. Literally don't know how they f*cked it up so bad. Thank f*cking god for the leads.

Explore other reviews about Wise

5.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

flexible review pay lots of feedback

Cons

repetitive long hours can be frustrating no sponsorship for visa

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Wise Response
2mo
Thank you for taking the time to write a review. We’re pleased to hear that you appreciate the flexibility, benefits and culture. We hope you continue enjoying your experience at Wise.
3.0
25 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Mission-Driven Work: Wise’s mission of "money without borders" aligned perfectly with my personal values. I was genuinely excited to go to work every day, tackle challenges, and track our progress toward that goal. Exceptional Peer Group: The hiring bar is high; you’ll work with smart, diverse, and genuinely interesting people from all backgrounds. Cutting-Edge Product: Working on the Wise Platform is a great technical experience. As an Implementation Manager, you get excellent visibility and access to the Product and Engineering teams. Top-Tier Documentation: Internal enablement and documentation are highly organized, making it easy to self-serve and find answers quickly.

Cons

Lack of Transparency in Management: I received no negative feedback during my probation period, only to be placed on a PIP two weeks after it ended. The feedback loop is non-existent; instead of real-time coaching, minor oversights are "saved up" to justify disciplinary action. Poor Feedback Quality: The PIP I received felt AI-generated, filled with corporate jargon and lacking substantive examples of performance failure. It felt like a formality rather than a genuine attempt at development. Toxic Management Culture: There is a palpable sense of micromanagement and "back-stabbing" within certain leadership circles. The environment shifted from collaborative to manipulative, with a noticeable lack of directness and honesty. Growth Hurdles: The Sales team appears to be struggling to close deals, which impacts the overall momentum of the department.

8
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Wise Response
2mo
Thank you for taking the time to write a review. You raised a number of concerns and I hope you were able to discuss these before you left. If you’d be comfortable to share more details, we’d really appreciate it. Please drop us an email at employerbrand@wise.com.
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