WiredTree management is woefully apathetic. You can get nothing accomplished by attempting to work out any issues with them. Once you address issues they recognize you are a problem. This is especially troubling if there is a 'batch' of new hires recently; you can be assured one is going to be slotted for your spot. This is not an opinion. I have seen it happen dozens of times. Management tends to get their feeling hurt if you do not agree that you are happy. They take your issues personally and seek to end the relationship.The big thing that the management does care about is negative tweets. If you are the cause, look out! Staff is made to do impossible things in order to mitigate any troubling feedback.
Most reviewers have mentioned this and I reiterate because it is fact. There are no lunches and there are no breaks. If you get up to use the restroom, you are glared at. When you get hired, you are told you get 45 minutes over an 12 hour shift. This simply has never occurred. You instead can watch them eat breakfast, lunch, and potentially dinner. You are allowed to smell their food, but to never eat your own. Most folks will wait until the managers leave and smuggle food to their desks and hope 'HR' does not walk in.
There is a genuine rift between sections of staff. There is the group that was friends when the venture was launched, and there are the hires. You should be aware that you will be working in a hostile environment, moreso until you figure out who is on which side of the fence. You will not see this during the 'training period'. It will take a few months before the backbiting becomes obvious.
Taking your grievance up with HR will not only get you a blank look, but now management is aware you have a gripe. I already explained how this will end for you. Likely there are some regulations not being followed between an obvious conflict of interest and the lack of being allowed a lunch. We might need to follow that up with the proper channels.
The people you work with are great. In most cases they will extend help to you. Some weak ones manage to slip through the cracks. One in particular really stands out. She will duck and dodge any issues of relative difficulty. She targets tickets that are simple; password resets, firewall allows, etc. This allows her to have inflated counts of resolved issues, while you actually have to work to get resoolution with the issues you get stuck with. If a ticket goes sour she will duck out on it, and it becomes your issue. Managers are aware of this behavior and have never attempted to resolve it, regardless of the amount of complaints.
WiredTree hiring practices include hiring large amounts of workers at a time. This is because of how fast people quit; most wash out during 'training' or soon after. The ones that stay are used to replace the admins that they are getting ready to fire. We are always short staffed. We cannot hire people fast enough. I have seen the workers roll 3 times fully since I started here. It is the most acute employee atrition I have ever seen. Forget about taking sick time or vacation. This must be approved in order to be used. As we are always short staffed, you are always needed in that chair.
Shifts are 8AM-8PM and 8PM-8AM. You need to get out of the office quickly. At 8:01 you are on your time, you have to be back again before 8. Transportation, food, shower, sleep etc need to be budgeted into that 12 hours.
Wages are low, and bonuses are small and done via a lottery system. It is a good start in the industry and as soon as you quit you can expect your wages to double. The key to working here is to know the truth, and know that it is a very temporary job. Management will try to sell you the dream, but it is not to be had here. If you have the chance look into the eyes of both the management and the employees. You will see exhaustion and desperation. Nobody here is happy(from what I saw week after week). As long as you know what you are really get into, go for it! I did.
