Pros
- Benefits are relatively great, but can change anytime and on the spot despite written records
- Each desk is for one employee only, allowing people to make their desks "theirs"
- Occasional snacks
- Occasional events
Cons
Most of the people's grievances have already been stated multiple times across the different reviews here, and they're all true. In addition to those:
Favoritism is evident towards certain employees that don't bother calling out leadership during questionable decisions; because if employees do, they will be subject to humiliation or invalidation. Inconsistent rationales and decisions from leadership will make you wonder why your work was being questioned, but approved and praised when brought up by the favorite employees despite it literally being the same as your ideas and suggestions. Credit-grabbing or inappropriate credit-giving is also a problem; with employees working hard on certain tasks, only for the credit and thanks to be given to (a) favorite employee/s which will obviously hinder promotions or rising up the ranks for the other employees.
It's very jarring how inconsistent management is in this company; causing trust issues among employees towards leadership, and second guessing their own actions instead of experiencing the build-up of one's confidence for their work and intentions. There has been instances wherein employees have voiced out their ideas, only to be shot down by leadership and then "stolen" much later; giving credit to themselves or their favorite employees. Management is indeed very reactionary, instead of genuinely taking the time to think about the matter and discussing it with the employees.
Leadership also feels manipulative with how they ask the team questions for when it's supposed to matter company-wide, but the questions are molded such that you will notice that leadership expects a "right answer" (ex. Option 1 is worded negatively, Option 2 is worded positively).
There are times that you will be directly told to do some tasks a certain way, but if you do, it's suddenly wrong or lacking. For example, asking questions or asking for help is "encouraged", but doing those will immediately get you berated for "not knowing this" or "wasting other people's time". This in turn makes mentorship from management or leadership almost non-existent, as well as push the employees' motivation to learn go downhill. It's also possible for you to be humiliated in front of the client for doing your job, albeit successfully and smoothly, instead of being contacted privately if management deems your process is not the expected way.
Everyone at first will be made to feel welcome and well taken care of through the unique and truly helpful benefits that will be offered to you, but as time goes on, it will feel more like a ploy to manipulate you into an "utang-na-loob" mindset. As mentioned by other reviews, certain policies and treatment can immediately change without proper announcements the moment a related concern or inquiry is brought up by the employee to, in theory or allegedly, accommodate the "comfort" of leadership and/or favorite employees in the company without genuinely thinking how it will impact the rest of the affected employees. Certain activities, benefits, provisions, etc. will be highly and verbally encouraged in front of you and employees, even include these in guides or handbooks, then shock you with a sudden contradictory statement that does not align with what employees would have believed to be welcome and encouraged in the company.
There are employees (will not confirm nor deny if they are current or previous employees) that have also started taking therapy because of working for this company, and it's not even directly because of the clients.
If you value your work, your dignity, your mental health, it might be best to apply somewhere else; but if you think you'll be fine with everything stated previously and here, go for it! You might make unforgettable memories and life-long friends in this company as several employees did (current or former); but be aware that leaving the company will be made to feel like it is seen as a traitorous move and you will be deemed ungrateful.
Back then, this company really did feel like the best for a while, but saving face seems more important to this company, to be honest. Controlling the narrative to the point of invention is a common occurrence.