Culture never recovered from layoffs - Software Engineer When I Work Employee Review

1.0
7 Jul 2021
Recommend
CEO approval
Business outlook

Pros

- Promising product - Helpful and approachable coworkers

Cons

In 2020 the company laid off around 50% of their engineering department and more lost to turnover (which is still ongoing today). The leadership that took over, combined with understaffing, destroyed the culture in engineering from that point forward and it has never recovered. For example: - Engineers are expected to do the workload of multiple full time roles. Since the layoffs the amount of work that is expected from engineers has actually increased as the company remains a "feature factory". Employees are not permitted to request for more resources, and if people are actually hired the overall workload continues to increase so that everyone is always underwater. - Pay is low for Minneapolis, and extremely low compared to remote positions. Raises are minuscule (less than cost of living) and in 2020 there were no raises at all (along with 401k matches being cut for the bulk of the year). Additionally there is no bonus structure whatsoever. This is all while management says the company is doing great financially and everything is perfect. - Managers do not trust engineers. There is not a single Slack room that is not closely monitored by a manager. Micromanagement, and constant status updates are common. 7 status update meetings in a 5 day work week is expected. With the move to remote, middle management’s main goal has been to justify their existence. - Managers have no faith in the product the engineers are building. For example, employees have to request time off via a third party application when requesting time off is a main function of the When I Work app itself. That is just one example that speaks volumes on how they actually think about what is being built. - Tons of technical debt, bad processes, Dark Scrum, and impossible deadlines. Features for the entire year are already set with exact dates. Daily standups are controlled by your direct report manager. This is not an engineer driven culture whatsoever. - Managers refused to do their jobs. When you asked them to make a simple management decision they refused and then pushed it on you. This was done so they never had to face any actual responsibility. - Tools, process changes, and architectural changes appear out of thin air with no prior discussion and you are immediately expected to be an expert on them the first time they are encountered. This shows how poor communication is across teams. - Employees are afraid to speak openly, or really just speak at all. I have 30 Slack channels open and maybe 4 of them would have messages from human beings per day. If there was something that could be better or improved, you are immediately shut down in a very passive aggressive way if you bring it up. This leads to a culture where people don't say anything for fear of retaliation from management (which was known to do just that). Ask yourself, how does a company go from in office to primarily communicating over Slack and Slack usage drastically goes down?

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When I Work Response
4y
Thank you for taking the time to share your thoughts. We take feedback seriously and appreciate constructive input. We would like to respond to a number of areas to provide a bit more context from our viewpoint. With respect to the workforce reduction, sadly, in 2020 we were forced to make a 35% reduction in staff during that tumultuous time in order to be fiscally responsible. Thankfully, we have grown far past that point already in 2021, and have hired back 11 individuals that were impacted by the reduction. Their trust and expertise means a great deal to us, and each return to When I Work has been met by gratitude and excitement by the team. While 401k matches were temporarily suspended for six months in 2020 we did reinstate them as soon as we felt we could prudently do so. We did complete our annual merit review cycle in 2020, which includes consideration for performance, and we did not reduce our budgets for the cycle. Regarding workload, we were careful to evenly distribute the reduction across all roles within engineering with the goal of keeping the workload consistent for everyone. We continue to have a “release when ready” SDLC, which relieves the stress of high-pressure deadlines. However, we agree that there is always more we can do to support our customers and build products with high quality. We encourage everyone to keep focus on all that is in the “now/ this sprint” against what we have to do for the rest of the year. With respect to our own utilization of the When I Work product, we gladly utilize our app for our hourly employees, which serves us extremely well, as our products are focused solely on solutions for the hourly workforce. When we think about technical debt, we do have some to address. We believe this is true for most, if not all, tech companies. We work through technical debt in a strategic, planned manner with all the teams, releasing the improvements as they are ready. Our management philosophy is to enable each person to be the best that they can be. To remove roadblocks and friction, provide transparency, help prioritize work, help streamline processes, provide personal support and provide coaching toward reaching career goals. We don’t shy away from your call outs on management style. We appreciate feedback around this area and we can surely work on this, among other areas, as we value continuous improvement. If you do determine you’re comfortable discussing further, please don’t hesitate to reach out to your manager, anyone in Engineering leadership, HR or others in senior leadership to see if we can’t troubleshoot any remaining items together.

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Cons

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