Pros
No pros to share at this time.
Cons
The biggest con is the colocation or return-to-office policy that WGU implemented this summer by forcing employees who live outside Utah to relocate by August 2026 or face termination. Most of the roles are affected by this mandate with no clear guidance on the next steps other than constantly being gaslighted to be "thankful that we were not laid off, but instead can keep our jobs since we are not currently required to relocate". Not only has this policy killed morale at this institution, but it has also killed my belief in wanting to continue my work in higher education. I feel that days at WGU and student services in higher education are numbered because of this. Tied into the RTO policy, I was briefly promoted to a team within my department that specialized in non-voice communication and was hybrid in the sense that I would be on the phone half the time and email the other half of the time. However, the team was quickly dismantled because of this policy including the worst decision WGU made before this with the new proctoring service called Meazure Learning which has made people not be constantly switched back and forth between teams, but it has also made people resign and withdraw from both employment and attaining an education at the university. Our department doesn't even have an Escalations Team now because of ML and RTO. Also, our department, on top of having to contend with ML, has been forced to take on additional duties and responsibilities with NO additional compensation AND no proper training or shadowing; just figure it out as you go along the calls and emails. Finally, because of the RTO policy, there is absolutely no career advancement possible working here because they want people only from SLC and not just remote like I was hired to be earlier in the summer. Yes, there may still be remote jobs, but those are extremely limited and competitive because they only want SLC people, so don't think you will be able to advance your career unless you want to relocate to one of, if not, the most expensive housing markets in the nation.