With great pay comes even greater responsibility - Personal Banker I Wells Fargo Employee Review

3.0
21 Mar 2011
Recommend
CEO approval
Business outlook

Pros

Regardless of what people say about Wells Fargo, they give their employees a great benefits package = 6% matching 401k, health/vision/dental and whatever else you need. Not to mention the corporate benefits you get such as a discounted phone bill, airlines tickets, etc. Customer service is a MUST, clients love Wells Fargo for its high emphasis on customer service. Pay is pretty good, about 18 or so an hour starting and if you do well you move on up or get a raise. Once in a while the company hosts some awesome event such as free bowling, or exclusive listings on bank-owned real estate so its employees can purchase them. Some managers support you better than others, just hope you have a nice one that doesn't throw a fit when things don't go their way.

Cons

Overtime is almost mandatory. If it's call nights, short staff, paperwork or meetings - they don't care about what you have outside of the branch, it's all about SALES SALES SALES. Your needs are secondary. Our goals get raised to seemingly astronomical levels while pushing Code of Ethics on us making it increasingly difficult to meet quotas. Get ready to cross sell secondary or tertiary checking/savings accounts just to meet quota, even if the customer genuinely does not need them or get your ass chewed by your manager if you don't. I've had so many clients come in to close unused/unfunded/useless accounts that was opened for them it isn't even funny. Some of them didn't even understand why they had more than one account. Don't forget about January Jumpstart where they raise goals to even more astronomical levels because you're forced to resort to your friends and family to open accounts with you just to meet goal. (Almost like multi level marketing). Get used to micromanagement because if you're not meeting quota, that gives your manager every right to manage every aspect about how you're doing your job right down to how you organize your desk. Oh and the IT backshop monitors EVERY single click you make at the terminal - managers have almost unlimited access to what you do at your terminal, just to micromanage how you do your job or chew you out for a missed, pre-approved home equity. I don't get how this company stresses sales quality while having the most astronomical goals in the entire industry. Think of it this way - no matter how hard you push us, no matter how hard you try, you can't turn McDonald's into your local burger joint that the neighborhood loves. What I find disturbing is that the stress level is through the roof and the powers that be simply don't care. No wonder even the good bankers quit - it's almost a guarantee that you'd get chewed out for something and after a while you get burned out FAST.

Explore other reviews about Wells Fargo

5.0
24 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Friendly people Many career opportunities

Cons

Strict rule for Hybrid work schedule

4.0
1 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

Cons

Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

484
See reviews by: Helpful|Rating|Date|All