12 Jun 2018
Welcomm Communications Response
8yHi and thank you for your comments. This review says that you were a Business Account Manager. The last person to leave this team did so in October 2017, so it’s difficult to place when you might have worked for us.
First and maybe foremost, we need to confirm that the Company is not being sold and this could not be further from our plans.
Out of 64 employees, 8 have been employed for 10-18 years, 10 have been employed for 3+ years and 17 have been employed for 1-2 years. Following our recent restructure we have employed a number of new people. In general our unplanned attrition rate has been very low over the last 12 months and we have seen people leave to go into different industries, some ending of placements, some for family reasons and some to be nearer to home. There have been a couple of instances whereby the fit a new employee has not been quite right for either them or the business as we, like other companies don’t get it right every time, so we have had to exit a very small number of employees in those circumstances, but we believe that we have done this with all due respect and care. We carry out exit interviews so we know why people are leaving our business and it does not appear to be for any of the reasons that you have listed in your review, so we are left a little bit in the dark without further specifics.
Our management structure was changed (and I think this is likely to have been after you left) to ensure that we have the right managers in each area and at the right level to support our teams better. All Managers are embarking on a full programme of HR based skills training. Our management team (many of whom have joined in the last 12 months following the restructure) are embracing this and putting it into practice.
We have introduced and are introducing salary accreditation levels to roles to allow staff the opportunity to have salary increases based on their upskilling and increased ability. These have been received very well so far.
We do operate a car tracking system on our Company cars, predominantly to ease the recording of business mileage and for safety reasons but we do occasionally have to see and check where an employee is and will use the technology we have to track this.
Do take a look at our website to see some of the community events that we have been involved in. You will also see that we have been awarded with O2’s Direct Partner of the year and we believe that this is due to the dedication and hard work of our teams. We have been celebrating this success with O2 this week.
We are so very sorry that you feel the way you do about our Company which we are very proud to be a part of. We trust that wherever your career path has taken you, you will not feel this way about any other future business you work for.