It's alright. Good seasonal/temp job/weekend job sometimes - Customer Service Associate Wawa Employee Review

3.0
16 Apr 2025
Recommend
CEO approval
Business outlook

Pros

- Sometimes it has the perfect amount of busy where you do not have the entire screen filled with orders and 7 back. - Coworkers are nice - Flexible hours

Cons

- Breakfast/Lunch/Dinner rush - Bad customers (as all customer service jobs) - Sometimes lazy coworkers so you have to do a lot on your own - For the amount labor I do at my current job its not really worth it. (especially because I know coworkers who get paid 17-18 despite contributing nothing)

Explore other reviews about Wawa

5.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay and good benefits

Cons

Micromanagement and long hours always

1.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

(Depending on your manager) you can take the tasks at your own pace and do what feels best, based on what you see. The position I'm in allows headphone use if you're not visible to customers.

Cons

Skeletal shifts are the norm, employee burnout is rampant and unaddressed. Manager turnover is very high at my store, which makes establishing consistency impossible. I get the impression that the conditions for employees vary greatly by store. That said, if you find yourself stuck at a rougher one, your options are to either take the toll to your physical and mental health, or to quit/transfer to a better store. I have personally experienced many legal violations at my place of employment. (keeping the store open and functioning when the workers don't have a bathroom [OSHA fixed that]) (and a few incidents where hours were not properly entered for employees, causing them to work without pay) I have worked here for 4 years without benefits, one year only missing the hour-cutoff for it by an average of 20 minutes. Consistent schedules are very uncommon for employees.

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