Meh, trying to leave for my sanity and pay rate - Customer Service Supervisor Wawa Employee Review

2.0
20 Jun 2021
Recommend
CEO approval
Business outlook

Pros

Great benefits, great coworkers, lots of resources at hand to learn about different aspects of the business, never a dull day, paid time off is nice

Cons

It's all politics-you need to network, know people, and be good at "saying the right thing at the right time" rather than being honest. Been in my position forever, very knowledgeable at what I do, trained people that have risen way above me, asked for raises and barely get the average rate on this website (also I'm friends with upper managers in other areas that have told me throughout the years that I'm under paid), been in positions that don't exist so they don't have to promote me, was told "just because you're a loyal, hard working employee that never called out/covers all the time doesn't mean you deserve to get promoted", training is a joke- you often times get thrown to the wolves because it's "too busy" to take the time to properly train you, was at a store where all the problems got ignored when we tried to reach out to higher management up the ladder, etc. I could go on for a while sadly about more "cons" and I'm not usually the type to complain, but I've realized my worth that will never be seen with my employer in short. Been holding out for years for it to "get better" and have "better opportunities" only to be let down more times than I can count.

Explore other reviews about Wawa

5.0
16 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good and fun environment to work in

Cons

Not always that busy, boring

4.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

As a supervisor you can control the work environment to the best of your ability to make the store a great place to be for customers/coworkers. Pay is at a decent starting level for the position.

Cons

Basic Associates only accrue PTO creating issues with Work/Life balance unless you've made it a long time without needing to take a day. Attendance Point System is unforgiving without readily available PTO. As management differs between stores experiences may vary.

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