Dishonest and dysfunctional - Account Manager Wallaroo Media Employee Review

1.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Years ago, Wallaroo was an amazing place to jump-start your career out of college. Your peers and management were down-to-earth and wanted to see you grow.

Cons

Expectations: Unless you are in the inner circle with senior leadership, expect to work weekends, holidays, birthdays, and most waking hours. When clients succeed, leadership takes credit. When clients fail, individual contributors are blamed. While there have been minimal cuts to leadership in recent years, several leaders have started looking or gone elsewhere due to low confidence in the company's direction. Former employees consistently describe this as one of the most toxic work environments they've experienced. Clients: High client churn stems from overpromising services and outcomes that the company cannot deliver due to insufficient headcount or expertise. Leadership requires employees to deliver subpar AI-generated content, leading to client churn. Operations: Despite financial challenges, leadership maintains expensive perks like their annual Cabo trip and leadership retreats and executive dinners. When employees request raises or team activities, they're told "money is tight" and to be more of a team player. Career Development: No growth opportunities exist here. Significant gender pay disparities persist—I witnessed pay gaps where employees with more experience and expertise earned considerably less than newer hires solely based on gender.

Explore other reviews about Wallaroo Media

5.0
21 Sept 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-There's a monthly performance bonus incentive on top of base salary. -We can work fully remote if we want to. -I really like the people I work with. Everyone seems to get along and lift each other up. -I've grown to trust the leadership team over the last few years. -Growth Strategists have a lot of responsibilities, so we learn a lot really fast. -Some team activities are fun (granted we are limited being a remote team). -We have some really cool clients.

Cons

-Healthcare plan is okay, not the best. Dental is not included. -Clients will blame us for things that aren't our fault and we just kind of have to take it. Agency life I guess. -Sometimes it feels like the founders are trying to do too much at once.

1.0
16 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Several knowledgeable strategists who were strong collaborators and made the workload more manageable and fun. There were once some enjoyable clients to work with, though many have since moved on. Very little oversight or management, to a fault.

Cons

No HR: Without a dedicated HR role, some of the benefits discussed during the hiring process will never come to fruition. Additionally, there were many uncomfortable and unprofessional situations that would have been helpful to have HR to mediate. Inexperienced leadership: Some individuals are placed in leadership positions without prior experience leading teams or directing strategy for complex, high-profile clients. Over-reliance on AI: AI is frequently positioned as a solution to nearly every problem within the organization. While AI can be a powerful tool, the current approach often prioritizes AI-generated ideas or workflows without any oversight. This has contributed to questionable creative outputs (with several clients requesting that we stop using AI for creative development) and operational decisions that have not always been well received by clients. In multiple instances, AI-driven structural changes were made to accounts, which left clients feeling frustrated. Leadership did little to hear these concerns and address them. Limited career growth: Advancement opportunities are limited, and employees often remain in the roles they were initially hired for without clear pathways for raises or promotions.

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