Great place to work!! - Customer Service Assistant Waitrose Employee Review

4.0
11 Oct 2015
Recommend
CEO approval
Business outlook

Pros

It's a great friendly place to work and the benefits, such as the partner discount, are very useful and a great plus to working there. I worked on the meat and fish counter and was able to learn a great deal about all the different cuts of meat as well as many knife skills – filleting and skinning a mackerel became almost second nature! The customers were also, in the main, very friendly and patient if we were understaffed. The store manager knew every partner by name and was happy to have a chat if there was a problem.

Cons

There were quite a few times when I felt that we were understaffed and it put pressure on the rest of the staff to be able to retain the same level of customer service as normal. My training was also a little lacking in that I was left to work out where many places were by myself as well as not being given detailed instructions on what cleaning to do.

Explore other reviews about Waitrose

5.0
28 Aug 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits are very worth it

Cons

I was scared when there were thieves

3.0
18 Nov 2024
Recommend
CEO approval
Business outlook

Pros

good place to work all round

Cons

bad place to work sometimes

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