Hard to decide, some days I leave excited and loving my job while some days I leave almost in tears and hating my job. - Server Waffle House Employee Review

2.0
12 Nov 2017
Recommend
CEO approval
Business outlook

Pros

Good money, flexible hours, autonomy - meaning that if there is a problem at one of your tables you can decide what needs to be done to satisfy the customer without having to track down a manager. It can be nice that you are solely responsible for all of your tables’ needs and for everything in the restaurant from greeting customers to washing dishes and cleaning tables.

Cons

No leadership, don’t believe in teamwork, everything is designed for speed rather than customer service/satisfaction. While sales and profit are important, they have a tendency to sacrifice customer service for profit. They care more about getting a table in and out as quickly as possible than they do about making sure a customer has the type of experience that will ensure they return.

Explore other reviews about Waffle House

5.0
8 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great culture and fun people to work with

Cons

Very busy days at work

3.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Solid pay for the industry Okay benefits Employee stock purchase plan Pretty consistent hours The actual work is difficult, but fun after you get good at it. Upward momentum is difficult, but the pay scales very well if you work your way up into management. Prepare for intense work if you do though.

Cons

They hire everyone, and your team will make or break your experience. Genuine safety concerns on 3rd shift. You need to be prepared for people to act out. Senior management only have operation management skills. They are not good "people" managers at all. Only "number" managers.

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