Supportive IT team, but concerns in other departments - IT Support Analyst II Wachter Employee Review

Tons of growth opportunity for people willing to invest in the company. My department has grown by 400% in the past 10 years. Lots of training provided. PM's are expected to have complete ownership of their projects.

Going through a digital transformation which should be good in the long term. Work life balance can be tough but it comes in waves.

You will quickly learn what bad leadership looks like.

Management is disorganized, dismissive, and completely out of touch with the people actually doing the work. There’s a constant culture of confusion—expect last-minute changes, unclear expectations, and zero accountability at the top. Employee concerns are routinely ignored or minimized. Communication is either nonexistent or reactive, and decisions feel arbitrary. Raises, advancement, and recognition are vague concepts rather than real possibilities. Work-life balance is talked about, but not practiced. Long hours are expected, boundaries are not respected, and burnout is treated as a personal failure rather than a systemic issue. The company talks a big game about values and professionalism, but the day-to-day experience does not reflect that at all. Morale is low, turnover is high, and there’s a reason people are constantly leaving.