Pros
1) Co-Workers - Most folks are kind and helpful 2) Location of office - close to 75 and DART station 3) Free coffee - Not great, but can't complain 4) Company paid licensing and training - I have to say, they are good in this aspect. A majority of my training class passed their exam on the 1st attempt. But to get you actually suited for the role can still use some work.
Cons
1) Purely metric (numbers) based - Not meeting your goal, means a trip on discipline road. 2) Constant outbound "cold" calling -They don't call it "cold calling" but anyone who is NOT expecting you to call them at all, is in fact a cold call. 3) Quality Monitoring is inconsistent and therefore unnecessary-Some things have to be said verbatim, while there are some words you can't use at all. While this is part of medicare regulations, this should be left to the individual carrier to do, not the company. 4) Discipline matrix is too strict-I feel like a kid in school. Life happens folks, if someone is late 5 or 10 minutes, why do we need to go above and beyond by marking it and track it for a rolling 90 days? 5)Management and supervisors lack support and empathy - these folks are only there to make sure you do your job. Thats it. Their bonus is dependent on your performance. You don't meet your metric, possibly means a cut in their monthly bonus, means a trip down discipline road for you. 6) Bonus structure is a JOKE! - It combines metrics together, which only a couple are in your complete control (customer satisfaction and attendance) while the others are partially (conversion and others). Some are weighted more than others, so you'll most likely never get a full bonus. Say you do, its heavily taxed. Bottom line, the writing is on the wall. I remember the parking lot used to be packed. They even bought the property behind the office to covert it into parking, because they needed so many people. They even had overflow parking across the street after that expansion. That was about 5 years ago. Now, you can drive up and find a close spot. And that's pre-covid.