Avoid this company, senior leadership and reps are leaving in mass. - Account Manager WP Engine Employee Review

1.0
13 Mar 2025
Recommend
CEO approval
Business outlook

Pros

The amount of people leaving is a great indicator of what all the newer reps should be doing.

Cons

Nobody hits goal, so if you are expecting to hit OTE, forget about it. Moral is extremely low, and management seems to be very keen on adding more and more in office days. I was fully remote when first hired, but as time has progressed the company has added more and more mandatory office days. Just one example of how the goal posts are constantly moved, and if you bring anything up you will be gaslit. There is also clear favoritism at play with more tenured reps in a variety of ways. That, on top of managers and sales leaders who have been with the company for years leaving or being pushed out, creates an environment where most reps are struggling to keep their jobs or even make enough money to maintain their standard of living.

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WP Engine Response
1y
Thank you for taking the time to provide us feedback. As a result of our "Help Sales Win More' feedback sessions, we announced a quota alleviation initiative along with other internal opportunities to drive support and success specifically within our sales verticals. We take our culture and morale seriously and will continue to drive change in a positive direction. Our virtual-first model, introduced in 2021, gave employees the freedom to do their best work from wherever they are most productive. To support opportunities for collaboration, connection, and team-building, virtual-first was never designed to be virtual-only. Each function and role are different, and with this in mind, each function establishes their own guidelines on works best for their teams. The Sales team recently transitioned to a hybrid model to accommodate the changing dynamics of both remote work and in-person collaboration. These team members are now expected to work in the office on Tuesdays and Thursdays. This shift to hybrid may seem like a departure from our virtual-model, but the core principle remains the same: empower employees to do their best work by providing flexibility and ensuring a balance between remote work and valuable in-person interactions. We know you're no longer at WP Engine, but if you're comfortable doing so we'd encourage you to reach out to our Employee Experience Team so we can better understand your concerns and work to address them. Thank you again for your feedback and we wish you the best in future endeavors.

Explore other reviews about WP Engine

5.0
20 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Cons

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

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WP Engine Response
4mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
4.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

-Fully remote so can work from home -Work/life balance is great, I never take work stress with me after I log off.

Cons

-Management is unwilling to make changes at times, even when something can be optimized. -Some days can feel like you are overworked due to not enough staff to cover support queues

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WP Engine Response
1mo
Thanks for taking time to share your feedback with us. We are glad to hear that our virtual first model is having a positive impact on your experience. Creating an environment where employees can do meaningful work while maintaining balance is something we care deeply about. We also appreciate your candid input around decision making and workload. Your feedback on optimizing workflows and ensuring adequate coverage in support queues is important, and it’s something we continue to evaluate as we scale and prioritize across the business. Thank you again for your perspective and for being part of the team, your insights play a critical role in how we improve our processes and better support our teams.
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