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      WP Engine

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      Too bad I didn't work here 5+ years ago. - Senior Technical Support WP Engine Employee Review

      3.0
      7 Aug 2024
      Senior technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      -Remote -Slightly above average PTO -$100/month stipend -Progressive leadership -Highly intelligent co-workers -Respectable management -Free Linkedin Learning -In office snacks (if you'd rather park downtown, than work at home) -Random opportunities to earn gift cards, which can be a nice surprise (if you win)

      Cons

      -Unacceptable compensation rate: the work that most L2 or senior support representatives do is at the engineering level. There is about a 20k/year difference between a technical support specialist and a support engineer. We are doing things way beyond the salary we're offered and this is why top talent is leaving. -No cost of living match -No annual raise -No performance based raises: they are 'merit' based & due to the ambiguity, a raise for support reps is near unheard of. -Extreme lack of upward mobility currently - before covid, it was much easier for people here to grow their career internally. -Scheduling PTO is horrendous for any non-management support employees -HR did not empathize with a feasible accommodation request I submitted based on neurodivergence. -No reward for working through the harder times: 2023 was a year we were extremely overworked. There was no action that WPE took showing appreciation for that. Words sometimes aren't enough y'all.

      avatar
      WP Engine Response
      1y
      We appreciate you taking the time to share your experience, the feedback from our employees is critical to our continued growth and success. WP Engine's compensation philosophy is to pay competitive to market based on cost of talent vs cost of living. We are committed to reviewing pay annually, and highly encourage employees to openly discuss any questions or concerns regarding their pay with their manager to understand our performance-based pay practices, and how their pay is determined. Your feedback is timely as we are taking a deep dive look into our compensation rate for technical support as part of our 2025 budget cycle. Thanks again for your feedback. We would welcome the opportunity to speak with you regarding your feedback. If you are comfortable doing so, please contact your EE Business Partner or anyone on our Employee Experience team.

      Explore other reviews about WP Engine

      5.0
      20 Jan 2026
      Technical support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

      Cons

      Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

      avatar
      WP Engine Response
      4mo
      We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
      4.0
      23 Apr 2026
      Technical support engineer iii
      Recommend
      CEO approval
      Business outlook

      Pros

      -Fully remote so can work from home -Work/life balance is great, I never take work stress with me after I log off.

      Cons

      -Management is unwilling to make changes at times, even when something can be optimized. -Some days can feel like you are overworked due to not enough staff to cover support queues

      avatar
      WP Engine Response
      1mo
      Thanks for taking time to share your feedback with us. We are glad to hear that our virtual first model is having a positive impact on your experience. Creating an environment where employees can do meaningful work while maintaining balance is something we care deeply about. We also appreciate your candid input around decision making and workload. Your feedback on optimizing workflows and ensuring adequate coverage in support queues is important, and it’s something we continue to evaluate as we scale and prioritize across the business. Thank you again for your perspective and for being part of the team, your insights play a critical role in how we improve our processes and better support our teams.
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