We've gone a bit downhill, but we're trying. - Anonymous employee WOW! Internet Cable and Phone Employee Review

The company used to be a smaller, tighter knit community. Values were more respected and enforced. We used to be able to retain people for 5+ years easily. Now, we're just like many call centers, a revolving door of employment. We spent years being in the red financially, and now that our investors want to see profit, everything is now about budget. If you are not making the company money, you are not a valuable employee. Everything is about sales, sales, sales. We don't have time for coaching, just write ups. We're in the process of trying to break away from that stigma, but the occasional attaboy incentive (lunches, contests, extra breaks, etc) is not going to help as much as we think. Pay is sub par, and promotions are lack luster (usually more work with the same amount of pay). It's also a little obscene that when bonus season comes around (very rarely), all salary positions get $5000 while us hourly peons get about $200.