Too much work for the staff to truly be as effective as possible. Supported other market areas out of the center in Phoenix. Too many different processes in different states. The customer experience team was sometimes overwhelmed with the work load, and the sales and management in the area they were supporting made changes to process on a regular basis and in most cases did not advise the reps or management of the process chnage until a problem with an account occurred.Too many people making decisions.