Customer centricity starts with staff - Consultant WISE Employment (Australia) Employee Review

I worked with a great team, a great manager and was given plenty of opportunity to advance.

At times things were somewhat disorganized. Upper managment would also make decisions for the front line staff in regards to servicing that didnt make any sense but would require that we try and fail before listening to criticism.

The job itself can be rewarding when helping disadvantaged participants move forward

Honestly, it's not a very safe working environment. Participants can come in under the influence of substance, or completely go off and threaten you that they have mental health issues so they can do whatever they want. We have to call the police a few times just to remove the people from the scene. I'm not sure of the other offices, but the office I'm in, there's little awareness of culture diversity and inclusiveness, as a provider who promotes this value. KPI heavy. KPIs are how many people you get them a job in a month, however, 90% of the customers are NOT ready to work or NOT going to work at all. It's so demotivating to be evaluated depending on how participants decided to do in their life. The participants can easily go on a suspension, or transfer to a different provider if you push them hard, however, if you don't "push" them enough, then it's like "you're not working hard enough".