WHOOP

4.0

12 Jan 2024

Recommend

CEO approval

Business outlook

Pros

-I've worked with some truly amazing, talented, hardworking people with great personalities -Exciting features and somewhat up-and-up product that is somewhat well known -Beautiful Boston office -Unlimited PTO -$500/yr to spend on fitness stuff -Decent health insurance -401K (but no matching) -Somewhat flexible work schedules, hybrid with some days required in office -Good pay While WHOOP has a lot of problems, it doesn't really face the toxic positivity and facade that can make work so draining. It's very known and discussed (in a casual "what can you do about it" way, not a whispers and gossip way) that projects often have tight deadlines, can be paused randomly, last minute feedback, or "Will decisions" (i.e. Will doesn't like it so no matter what we have to change it). There's a sort of acceptance and camaraderie around it that makes it more endurable. As for the team, I wouldn't say we love the users (though we do think of them), it's more that we loved challenging ourselves and creating a great product to further our brand. The culture here is very high performing, strive for excellence 110%, "move at an uncomfortably fast pace" which is reflected in the problems I mentioned above. The team members tend to have a similar mindset and we were mostly all athletic, so definitely a culture here. I really did love the people there though and miss working with them. I'd say WHOOP is the bottom end of good tech companies to work for. If you came from a smaller, not as great company, this place will be amazing. If you came from bigger companies, you might not like it as much. I don't regret my time here as it was a learning experience!

Cons

Overall, the job can be stressful, frustrating, and overwhelming, with many PMs and other teams working late to finish last minute projects with tight turnarounds just because Will wanted it. Also kinda has poor DEI, it's not necessarily fratty but def not inclusive or diverse. Upper management: A lot of the previous reviews ring true (see Pm review from Jul 19, 2023) that upper management has a huge problem and product/design is overworked due to last minute changes. When it comes down to it, upper management has the last word no matter whether or not it's actually a good decision (see "Will Decisions" above). They've gotten a lot better I think between 2020-2022, however still face a top-down problem with management and project planning. Our ideas and feedback don't really get taken seriously, we're here to execute. It can definitely feel like your voice isn't heard. I wouldn't say upper management doesn't care about us and only cares about profit, but there is definitely an emphasis on excelling and creating great work so I guess they really prioritize productivity > employee happiness. That's not to say it's a sweatshop, but it's just something to note within the company culture. Lack of planning and processes: In general there is a problem with lack of research where we are constantly pushing out new features (see work culture above), but not with substantial evidence that it will succeed more so Will/upper management want it done. The whole thing can be very messy and inefficient. Sometimes projects are randomly paused or scrapped due to lack of planning. If you came from a big company with established processes, you might not like it here as it is still experiencing some of startup issues like these.

WHOOP Response

Thank you for taking the time to provide detailed feedback about your experience at WHOOP. We appreciate your candid remarks, both positive and constructive, as they offer valuable insights into your time with us. We're pleased you enjoyed working with talented individuals, found our mission exciting, and appreciated the benefits and perks, including the beautiful Boston office. It's encouraging to know that our high-performing culture resonated with you. While we appreciate the camaraderie and acceptance you mentioned in dealing with some of the challenges, we want to assure you that we take all feedback seriously. While we may not necessarily agree with every sentiment expressed, we acknowledge that there's always room for improvement. In particular, our goals related to diversity, equity, inclusion, and belonging are front and center in everything we do, and we welcome any feedback or ideas on how we can continue to prioritize this work. Thank you again for your contributions to WHOOP, and we wish you success in your future endeavors. You can reach us at people@whoop.com, and we would welcome the opportunity to speak with you directly about any of this feedback.

Not the worst, not the best, somewhere in that 75-80th percentile - Designer WHOOP Employee Review

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