Voicentric has lost its way - Senior Team Lead Voicentric Employee Review

3.0
28 Sept 2025
Recommend
CEO approval
Business outlook

Pros

There was a time when Voicentric was something special, a place of respectful disagreement, where diverse perspectives weren’t threats, but contributions. Where we could challenge ideas without being seen as challenging people. That culture of open dialogue has faded. Now, a difference in approach is too often treated as dissent, and dissent as disloyalty. There was a time when line managers truly wanted their teams to succeed. When success wasn’t measured by silence or alignment with personalities, but by growth, performance, and collaboration. Now, it feels like advancement depends more on staying quiet about leadership missteps than on any measure of ability, creativity, or integrity. We used to thrive in friendly competition, seeing who could hold the most meaningful calls, write the clearest notes, or bring in the most leads. That energy brought pride and purpose. But somewhere along the way, the energy shifted. It became about what you could get away with, not what you could contribute. And some of the very people who should have upheld the standard seemed to benefit most from breaking it. We once did our best work because doing good work mattered. Now, many do just enough, because effort, it seems, no longer earns respect or recognition. There was a time when being a PM meant being fair, approachable, and grounded. Talented and thoughtful. When managers were kind, civil, human. Today, this feels like haze of a memory. Disconnected from the people they lead, guarded, or even adversarial. It’s disheartening to see vulnerability met with coldness. When did this change? And why did we let it? Voicentric was never perfect. But it was once a place where many of us believed in what we were building, where hard work, critical thinking and team spirit had a place. Now, it feels like those values have been overshadowed by self-preservation, politics and a growing gap between words and actions. We haven’t just lost a sense of direction, we’ve lost a part of our soul. This is a call not for blame, but for reflection. A call to remember what made this company worth showing up for and to rebuild. With humility. With accountability. With care. Because the greatest loss of all would be believing that it can’t be better again.

Cons

Please see the above comments. We care and we won't stop fighting for what has been lost.

Explore other reviews about Voicentric

4.0
23 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great training and rigorous programmes, supportive team managers and generally a positive, fostering atmosphere.

Cons

Limited opportunities for progression as the nature of the company means there is some pressure to keep experienced callers on the phone. Little rapport between teams as most of the work is remote.

4.0
27 Sept 2025
Recommend
CEO approval
Business outlook

Pros

The work is a useful stepping stone for what I want to do long term, and I will be able to leverage this for my future plans

Cons

PMs don’t follow up, there should be a regular check in, at a pace they deem appropriate. Former PMs have been ridiculed for daily check ins, as some seem to consider this a waste of time and micro-management, which seems strange as this feels like a sensible way to check for campaign issues, solutions and also creates an expectation to the team that PMs are present and ready to pivot as campaigns evolve. Even if daily check ins feels excessive, some structured feedback/catch up would be valuable. When PMs get round to giving feedback, their thoughts are disorganised and it is unclear what is needed to do better for one’s own development, as well as what is best for the campaign. Thinking through key points before they call to give feedback would be more effective and free up some time for the PMs who do claim they are already over stretched. There are big group chats, but PMs can be sarcastic and treat enquiries like they are silly ones. For most people, you need to tell them 7 times before something is learned. If PMs don’t have patience with developing team members, then maybe they should not be in a role which requires that to be what they are paid to do. It would be best when feedback is given it is done in a way which provides some dignity to the person. I think the best way to get people to do well is to give feedback in a constructive way and there are numerous approaches to doing this which they could use. Furthermore, if something is not going well, PMs giving suggestions on what approach they would take would be helpful. Have a better way of prioritising data? Think there is a better way to focus on researching numbers? Please do share. Why would you manage a team, think something could be done better and not provide guidance to improve that. PMs who criticise staff for not having good communication with them fails to see their part in this. Effective communication requires effort from both parties. If a PM is standoffish, dismissive, passive-aggressive, or reacts slightly manically whenever anything remotely negative happens, it creates an environment where team members naturally hesitate to reach out. (I have literally been snarled at for suggesting more team days in office, which the PM did not want because they want the comfort of working from home) In that case, the responsibility for communication isn’t just on calling staff, it’s shared. If you are a PM and your team don’t feel comfortable to speak to you, they will share those sentiments somewhere, just not to your face. While raising these points ANON might be seen as cowardice, the way outspoken staff are sometimes treated and spoken about for raising issues discourages honesty, which ultimately limits the team’s potential and the company’s ability to run successful campaigns.

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