Read the dates of reviews- there will be a lot of 5 star reviews on October 30th - Inside Sales Representative Vivint Employee Review

2.0
30 Oct 2018
Recommend
CEO approval
Business outlook

Pros

Potential to earn a lot of money. Overtime is always available This is a very easy sales job in terms of difficulty. You talk to mostly warm leads all day in an air conditioned room making more than many people with degrees.

Cons

At the end of the day the day you are just another number. You can be a top preforming rep or the worst and nobody will care if you get fired or leave. They have already hired your replacement before you have left. Your entire family could have just died and you have a bad week in conversion and you'll get in trouble (this isn't an exaggeration). I have been at vivint for around 2 years and in the time i have been here the turnover rate has always been around 100%. One month ago I had 10 people on my row, now I have 3. Of course when the next training class comes through we will have more people again. They hire about 30 new people every training class to replace all of the fall of people getting fired and quitting. Culture is among the worst i have ever experienced in my career and it’s a dog eat dog world. You can talk to a customer for an hour and get disconnected on payment, the customer will call back in to finish giving their card number and whoever picks up the phone get full commission for the account. Nearly everyone steals accounts from each other and you can lose a lot of sales due to someone calling your customer, pretending to be your manager and offering a better deal. If you like vacations don't work here. Not only are you losing your pipeline because you can’t sale while you are gone and only getting paid 8 dollars an hour, but you’re also making it highly likely you don't get paid in the future. They have an install minimum they don't advertise. If you don't hit the required number of installs for the pay period you can go from making 2,000+(minimum of 2k, you could lose more) dollars to 300 after taxes because you were one install short of the arbitrary number. There are no exceptions to this rule. It’s not too hard to hit if you are working your scheduled hours but becomes a problem if you're sick or on vacation. Even the sales that you have scheduled for install are not safe. A door to door sales rep can switch the sale into their name with no repercussions at will and there's nothing you can do about it.

Explore other reviews about Vivint

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Great sales experience, my first year I knew nothing coming in and management helped me make 60k my first summer. The following summer I made 100k.

Cons

Away from home a lot, if you have kids or a wife traveling and moving can be tough.

3.0
27 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Great 401k match. - Generous end-of-year bonus for salaried roles. - Safety-conscious leadership. - Affordable health coverage (though UHC is so-so) - Allow working from home if roads are too icy/snowy to drive safely - Generally accepting to gay/lesbian employees in corporate roles (less so in door-to-door sales roles) - Most (but not all) corporate roles have good work-life balance

Cons

- Corporate employees are expected to be in office 4 days a week. - Upper management doesn't seem to care if their door-to-door sales managers are sexist or homophobic. - Will default everything to your legal name, even if you provide a chosen name. If you file requests with the right people they'll let you use your chosen name on your badge and in Teams, but not your company email address or most other company systems. - Utah leadership is mostly straight men. Women and queer folks rarely get promoted to higher management roles (though that might partly be by choice) - Customers frequently complain about deceptive tactics by salespeople, but are very rarely allowed to escape from long contracts.

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