Nice job while you're young, but don't stay there for the long haul. - Sales Associate Victoria's Secret Employee Review

3.0
20 Aug 2008
Recommend
CEO approval
Business outlook

Pros

You get free stuff, so every time the company launches a new product, whether it's a bra or a new body product, you will usually get it for free. They do this so that you, as the associate, can try out the new product, and give feedback to either the company and/ or customers. The job is fairly easy, but it can get boring at times because there's not much to do and it's easy. In general, there's a good atmosphere. Customers that come into Victoria's Secret are often friendlier than customers you would find at K-Mart or other places.

Cons

You have to push the store credit card. A lot of customers come in wanting to just look around and not be bothered, so when you ask then if they want to apply for a credit card, the answer is almost always 'no.' But the company, and most definitely your managers, keep telling you to "sell credit!" So there have been times when a customer probably would have bought something but they left the store angry because I tried to get them to sign up for a credit card, or simply asked them if they needed help with anything. And a lot of gossip goes on between managers and even associates.

Explore other reviews about Victoria's Secret

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Free products or heavily discounted

Cons

Sometimes there cattiness with all the girls working together

3.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote, work-life balance, easily post shifts and get vto if you want it

Cons

Hours fluctuate way too much, and repetitive, brainless type of calls. You're walked all over, and have to play stupid with customers because of their "assume good intent" policy, but WOW the amount of people who take advantage of this wild. You will see hundreds of dollars refunded on numerous back-to-back orders of the same person claiming they didn't get their package, or coupons and gift cards, nonstop, with customers always complaining. The complaints from customers still in store on their treatment from store managers and supervisors are shocking, I've had calls hearing those workers yellling at customers. The type of work and level of needing to play stupid is just not for me. I also didnt care for never getting a straight answer from managers, trainers, higher-ups. Everything is always beating around the bush. One time hours were cut back a lot, and they blamed the tariffs that the president imposed, which made no sense. Come to find out from a long-term employee that it was just the usual slow time. It's a weird work environment that you just can't take seriously. If you want remote work, take it for the experience on your resume, but move on.

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