Toxic work culture and management. - Seller Support Representative Viagogo Employee Review

- The phone calls from angry clients are very stressful. - The recruitment team isn't honest about the role and they might say it doesn't have so many phone calls. Be aware, it's a call center. - During the recruitment they might change the shift you're meant to work, even though you didn't apply for that specific shift. - The entire company's management is poor, and it's reflected in the decisions team leaders have to make. - Twice a month, you are required to work on weekends, resulting in non-consecutive days off. And it doesn't make sense why not give consecutive days off to employees. - The work schedule changes quite often. - And despite all of this (and more), the HR is inactive. - The software used by the company for a call center isn't compatible with the tasks agents need to perform; it's a counterproductive system. You waste a lot of time and accumulate frustration doing trivial things that could be avoided with software more suited to the company's demands. For a billion-dollar company, it's surprising they're so antiquated with the tools they adopt.