Top 3 levels of “leadership” are self serving - Anonymous employee Verra Mobility Employee Review

Thank you for sharing your opinion, and I do agree that we have amazing people interacting with our customers and our customers’ customers daily. The reduction in force you mention was unplanned. In fact, 2020 began with a forecast of hiring hundreds of new employees. When the COVID-19 pandemic began, our work volume dropped tremendously as people around the world stopped traveling and stayed home. We first furloughed employees to account for the drop in work volume, but the pandemic persisted, the work volume continued to decline and we did take the unfortunate step of reducing our workforce. I can assure you that this decision was not easy and was not made lightly. You also mention that employees must not rock the boat; however, our culture is designed to encourage employees to do just that. Under our Core Value “Do What’s Right,” we encourage and expect employees to be courageous and step up to address difficult issues and say what needs to be said. Throughout our company’s history, we have made tremendous advancements in our products and processes because employees have challenged the status-quo or suggested alternate ideas. I can’t imagine where would we be today if our employees didn’t regularly rock the boat. I also agree with your assessment that we have invested heavily in corporate infrastructure since going public. Our employees deserve the best workplace experience, and our customers deserve the best service and products. To provide these, we must invest in our employee experience, our infrastructure and other foundational components of our business. We have invested millions in the internal tools and programs used by our employees to serve our customers, and will continue to do so in 2021 and beyond.