Pros
The pay and the benefits like free medical, life insurance, tuition etc. Working with the latest technology. There are some good and very knowledgeable direct supervisors.
Cons
Negative work environment, intense micro-managing, management imposed metrics that have little to no relationship to quality or servicing the customer even adequately, poor communication about technology changes that directly impact your work, poor inter-departmental communication at the expense of the customer and associate, poorly designed and frequently unstable software, horrible HR, no allowance for illness or even real emergencies, forced O/T, very poor life/work balance, very high-pressure environment where the bar is set so impossibly high that fewer than 10% of associates even meet the requirements, little recognition for quality work only for quantity work at the customer expense.