Pros
The best thing about working for Verizon is the benefits. All benefits start from day one of employment. And the pay is decent. You meet some great passionate people who care about the job.
Cons
Upper leadership makes changes and do not communicate to you in a timely manner. You have training on system changes months before the change so you don’t remember the change is coming. And it is a self online training. The system is so messed up that you spend time listening to the customers yell at you for how long they have been on hold while you fighting to make something work on the system. Management ask for feedback so they can address but nothing gets addressed or they just don’t tell you. They outsource the job and you spend more time cleaning up a customer’s account and fixing problems. They focus more on sales than actual customer service. They hound you in emails and chats about selling selling selling. They close needed departments and put those duties on customer service reps without any extra pay. You have to bid for shifts but they can’t tell you how your rank is actually calculated. So you may end up with a not so desirable schedule.