Worst job I've ever had in 15 years of working - Customer Service Representative Verizon Employee Review

1.0
31 Oct 2014
Recommend
CEO approval
Business outlook

Pros

If you have to pay rent and eat, you will like having a paycheck. Gym is nice, cafeteria is nice.

Cons

GETTO! unless you enjoy being around the Mexican mafia, intimated at every glare, high pressured sales down your throat week 1 on the phones, then this is not the place for you. I had to go to a supervisors desk and ask her to please turn the hard core rap music as a customer complained. They will tell you that you get time off that you accrue.. Goodluck taking it. You also are told you get bereavement. Caution! You will not only need a copy of a death certificate, a coroner's report, also a third party verification by phone as well as searchable by internet, so unless you know everything down to the deceased social security number, you will be terminated for this under "false information" I am still in contact with the person this happened to. Also, when you sign up for the employee phone program, you will NEVER get to call in to the employee customer service, so if you need tech support or hello with plan or bill..too bad! You will be micromanaged to the point you start to feel like a science experiment and literally having anxiety when arriving at work, on more than one occasion, I literally cried in the parking lot before going in. This is by far the worst employer and job I've ever had. You will get the old sing and dance from every employee and manager that they introduce in interviews and training (hand picked of course) saying they live their job, would never leave.. Yada yada yada... It's BS at its finest. Beware! If you are starving, then hey this job well feed you until you get fired for not meeting your sales. If you have any other option, I mean ANY (taco bell, McDonald's, etc.) Take it! I promise you your dodging a bullet!

Explore other reviews about Verizon

5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Everyone has been kind and nice. Good work pace.

Cons

The environment is not easy for the new comers to learn about the work and the industry.

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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