A respectable job if you are looking to get by. Need to play the corporate game for any chance of promotion. - Customer Service Representative Verizon Employee Review

3.0
14 Apr 2010
Recommend
CEO approval
Business outlook

Pros

Pay, vacation/time off, and benefits are best in class, and everyone knows the product is far superior to its competitors. It is a large company that appears to care about its reps, especially those in the call center positions.

Cons

Time off is a joke. You need to submit a time off request more than a month in advance, but they can interrupt your day off and tell you only two or three days in advance that you are required to attend a meeting on your day off or else it will count as an occurrence toward your precious 5 days (per YEAR) of sick time. Impossible to have anything else going on in your life, with the ever-changing schedule requiring you to be available at all times of day and night. Tuition reimbursement is a nice benefit in theory, but you will not be able to attend physical classes with the attendance and scheduling demands. In sales you have to maintain an unrealistic year-over-year increase in volume, (higher quota = less $$ per transaction), without taking into account economical factors such as the ONGOING RECESSION. Very micro-managed and dry atmosphere - show personality and risk losing any chance of advancement, you can even lose your job. I could continue for days...

Explore other reviews about Verizon

5.0
26 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits were pretty solid for the role

Cons

Pay was team based and not good

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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