What happened to the "Phone Company"? - Field Technician Verizon Employee Review

2.0
18 Mar 2010
Recommend
CEO approval
Business outlook

Pros

The pay is very good and the benefits can't be beat. If you're not working in POTS or Fios, the work can also be very interesting at times. There are opportunities to work on special projects for important events .

Cons

Tensions between the union and management exceed all logic. To be fair, both sides are equally to blame. Management seems so intent on breaking the union, they no longer see that they have a great many employees who have an excellent wok ethic and merely wish to do their job without being made to feel the slightest misstep will lead to disciplinary action. As a union represented employee, merit counts for nothing at all unless one wants to leave the union and go into management. But quarterly layoffs have become the norm for management so most who might want to advance their careers won't the risk taking a job not covered by the union negotiated job protections. Seniority is the only path to the sought after craft jobs in the company. If you want to get into a high tech position, you often need 30+ years to do so. As for those in management jobs, the layoffs have gotten to the point of absurdity. When you go through a round of layoffs, those remaining must shoulder the burden. What the company seems to ignore is that after so many quarterly layoffs their management team is not simply taking on twice their former workload, but often up to eight or more times previous expectations! It's not sustainable by any stretch of the imagination.

Explore other reviews about Verizon

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

The sheer volume of data, infrastructure, and budget allows you to build and run initiatives that you simply cannot replicate at smaller companies. While being here, we have had to solve complex, high-impact problems with strong results, the resources are absolutely here. The frontline teams and mid-level leaders (at least mine) are deeply knowledgeable technical experts who genuinely care about protecting and enabling the business. Leading people of this caliber makes cascading a vision highly rewarding, as the execution capability is top-tier. We are always striving to make the company better without compromising integrity.

Cons

Moving large initiatives or projects through a matrixed organization like Verizon requires an exhausting amount of red tape - no matter how much they want to claim otherwise. Decisions that should take days can take weeks or months due to the endless layers of alignment and stakeholder sign-offs required. This is further complicated as the company undergoes regular structural shifts, reorgs, and "strategy pivots". As a leader, a significant portion of your energy will be spent managing team fatigue and keeping folks steady through constant organizational "evolutions."

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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