Love it - Customer Service Representative Verizon Employee Review

4.0
5 Nov 2009
Recommend
CEO approval
Business outlook

Pros

Great place to work, Management helps you get to where you need to be, Great Benefits!!!! 6% match in 401k and everything starts on day one. Great bonus as long as you are doing well in your metrics

Cons

Stressful, call after call of angry customers yelling at you when you have nothing to do with thier problem. Lack of consistency with employees

Explore other reviews about Verizon

5.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and discounts on service and merchandise.

Cons

Commissions were store based instead of individual based.

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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