Great culture, awful customers - Tech Support Verizon Employee Review

4.0
28 Aug 2013
Recommend
CEO approval
Business outlook

Pros

They do random, awesome stuff for their employees all the time. Like giving out coffee, hot cocoa, and cookies that they bring to your desk while you're taking calls.

Cons

The customers. The senior management only have the customers and the business' best interest in mind.

Explore other reviews about Verizon

5.0
2 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Lots and lots of learning, Great Pay and Benefits. Work life balance and everything one would want.

Cons

You need to have good connections to make a career move with in the org.

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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