Pros
Compensation- you get paid 10% more if you work closing shift, or 35% more on Sundays. You can even get extra bonus money for overtime incentives during holidays! I made 5k more than my base salary just for that. Yearly merit bonus. Coworkers are friendly; it's a very "work family" atmosphere. It's very easy to use your vacation and sick days, you start with 4 weeks time off if you count sick days. Cafeteria and fun events on site!
Cons
The job itself. The pay is not worth it! Lots of micromanaging. You're tethered to a desk by a phone cord, taking back to back stressful calls. This is what you do all day, every day. It burns you out. fast. I am one of 2 other people who stayed more than a year in my training class of 20. Training does not adequately prepare you, and this place can lead to many mental health problems. People tend to drop over from stress-I've seen many taken out on stretchers, and others on short term disability from stress-related health issues.I really want to stay because of the pay and benefits, but unfortunately I am seeing other employment due to deteriorating mental health from this place. Only work here if you need out of retail for a sitting, stable job, or need a high paying job quick!