Pros
-other colleagues you work beside -canteen on site -dogs in office -m-f and no weekends
Cons
-school like atmosphere with cliquey groups between management and employees -other team members are very loud having personal conversations while your supporting customers on call. Customers complain about the noise levels as they can hear all of this -staff have to meet the people who are interviewing and then judge them afterwards. If your face fits type of culture -don’t work hard as you won’t be rewarded as much as the ones who do nothing and avoid calls or any work -30 minute lunch all day with no 5 minute breaks if needed after a long or hard call -management constantly in “meetings” which means they are never there when you need them -customer support role but more like a sales role. You will help pass on leads for the sales team and have to upsell everything with a massive push on this. Not advertised when you apply for the job -micromanaged with work. Always a push to do better and do more on calls. No consistency as they change the processes constantly. -no chance for progression until someone leaves and even then it’s a fight for the one position going