Mixed Feelings - Mobile Expert Verge Mobile Employee Review

3.0
18 May 2022
Recommend
CEO approval
Business outlook

Pros

Commission structure is decent, has allowed me to grow as an individual, fun to socialize with customers and employees.

Cons

T-Mobile has always been a company that has struggled to keep its employees because they keep hiring anybody out of desperation. Management does not keep their end of the bargain and working here is just like being in high school. Many people quit due to the stress, which typically comes from management.

Explore other reviews about Verge Mobile

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture People Management Work life balance Awesome incentives

Cons

Pay structure changed after a bit

1.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits such as insurance is a positive, customers at times as well

Cons

Management little to no existence for assistance, pay and commission is abysmal-almost comedic, long-continuous stretches in shifts with minimal accommodation such as one day off after six to eight work days in a row usually involving doubles, inconsistent scheduling, no involvement with leadership during customer interactions or for personal goal(s)- as it is made crystal clear only leaderships pay matters, as well as customers being adjusted to bend over and kiss attitudes. Management allows customers to not walk-but run in circles over reps, even if they’re clearly incorrect or the customer is actively attempting to scam and or steal. As a rep previously, witnessing violations against employees such as inappropriate conduct against employees in-front of customers upon other problematic practices, the so called ‘management’ will simultaneously lie to your face and engage in work place gossip- or in some cases retaliation behind closed doors. You will not grow here, you will stay at the lowest possible rank until you are pushed out of the company.

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